1. Overview
This Refund Policy applies to all services provided by Meetesh Gupta Tradecon Pvt Ltd (“Company”), including Specialized Construction Activities and Digital Marketing Services.
2. Construction Services
- Pre-Start Cancellation: Full refund of deposit if you cancel at least 7 business days before mobilization.
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Post-Start Cancellation:
- 50% refund if you cancel within 5 business days after mobilization.
- No refund thereafter or once significant work (e.g. foundations, MEP installation) is complete.
- Third-Party Fees: Non-refundable once permits, certifications, or vendor bookings have been processed.
3. Digital Marketing Services
- Monthly Retainer: Billed in advance. Pro-rated refund if you cancel with at least 15 days’ notice before period end.
- Ad Spend: Non-refundable once ads run on platforms (Google, Facebook, etc.).
- Performance Guarantees: Services are best-effort; no refunds for unmet performance targets.
4. How to Request a Refund
- Submit a written request via email to refund@mgtradecon.com.
- Include your contract number, service type, date of agreement, and reason for cancellation.
- Attach supporting documents (e.g., proof of non-delivery or work logs).
5. Processing Time
Approved refunds will be processed within 14 business days of approval. Refunds are issued via the original payment method; any bank or transaction fees may be deducted.
6. Non-Refundable Items
- Fees for permits, certifications, or third-party vendor charges once incurred.
- Reimbursable expenses (travel, accommodation) already paid.
- Work completed or services rendered before cancellation.
7. Changes to this Policy
We may update this Refund Policy at any time. The “Last Updated” date at the top will reflect changes. Continued use of our services constitutes acceptance of any updates.